Frequently asked questions
Account Safety & Others
1. How do I register?
You can create a VRTwinS account by following the 3 simple steps below :
- Click on Register
- Create a new VRTwinS account using your email address or register via Facebook or Google
- Click on “Submit”
2. I forgot my password or I cannot log in to my account, what should I do?
- Click on “Forgot Password”
- Input your VRTwinS registered email address
- Click on “Submit”
- Open your email and create your new password
- Log in to your account with the new password
3. How do I change my password?
Products on VRTwinS
1. How do I place an order?
VRTwinS has compiled a simple ordering process for you. Click here
2. I need more product details, what should I do?
For more details, please contact shop directly via or
3. How can I cancel my order?
4. How long will it take to process my refund?
VRTwinS will refund the amount within 7-14 working days. For more details Click here (Refund Policy)
5. Do I have to bear the shipping cost for a returned product?
You are not required to pay any shipping fee for returns. It is completely free for you!
1. How to pay?
To make a payment, Click on Cart > “Check out” > Select or input delivery address > Select Payment method (Credit/Debit Card / Internet Banking / QR Prompt Pay / e – Wallet), and then click on “Pay”
2. What are the available payment methods?
- Credit / Debit Card ( Local / International)
- Internet Banking
- QR Prompt Pay
- True Money
Shipping & Delivery
1. How do I track my order status?
2. When to expect an order to arrive?
Delivery of an order may vary depending on the Seller’s Days to Ship.
Local Delivery Lead Time
|SCG EXPRESS||Bangkok and its vicinity 1-2 business days||In the province 2-3 working days|
|FLASH EXPRESS||Bangkok and its vicinity 1-2 business days||In the province 2-3 working days|
|BEE EXPRESS||Bangkok 1 business day||In the province 1-3 working days|
3. How can I change my address / phone number after placing an order?
Now, you can change your address if you had checkout your order without a using Free Shipping Voucher and before the seller shipped this order. For more details please contact Line @VRTwinS or call 099-449-5262
4. How can I change my address / phone number?
Visit Returns & refunds policy