Frequently asked questions

Account Safety & Others

1. How do I register?

You can create a VRTwinS account by following the 3 simple steps below :

Click on Register
Create a new VRTwinS account using your email address or register via Facebook or Google
Click on “Submit”

2. I forgot my password or I cannot log in to my account, what should I do?

Click on “Forgot Password”
Input your VRTwinS registered email address
Click on “Submit”
Open your email and create your new password
Log in to your account with the new password

3. How do I change my password?

Click on “My Profile” > Setting > change my password > Save

Products on VRTwinS

1. How do I place an order?

VRTwinS has compiled a simple ordering process for you. Click here

2. I need more product details, what should I do?

For more details, please contact shop directly via or

3. How can I cancel my order?

If payment has been made and you wish to cancel, please contact customer support via Line @VRTwinS or call 099-449-5262

4. How long will it take to process my refund?

VRTwinS will refund the amount within 7-14 working days. For more details Click here (Refund Policy)

5. Do I have to bear the shipping cost for a returned product?

You are not required to pay any shipping fee for returns. It is completely free for you!

Payments

1. How to pay?

To make a payment, Click on Cart > “Check out” > Select or input delivery address > Select Payment method (Credit/Debit Card / Internet Banking / QR Prompt Pay / e – Wallet), and then click on “Pay”

2. What are the available payment methods?

Credit / Debit Card ( Local / International)
Internet Banking
QR Prompt Pay
True Money

Shipping & Delivery

1. How do I track my order status?

Click on “My Profile” > My orders > Shipped

2. When to expect an order to arrive?

Delivery of an order may vary depending on the Seller’s Days to Ship.
Local Delivery Lead Time

SCG EXPRESS	Bangkok and its vicinity 1-2 business days	In the province 2-3 working days
FLASH EXPRESS	Bangkok and its vicinity 1-2 business days	In the province 2-3 working days
BEE EXPRESS	Bangkok 1 business day	In the province 1-3 working days

3. How can I change my address / phone number after placing an order?

Now, you can change your address if you had checkout your order without a using Free Shipping Voucher and before the seller shipped this order. For more details please contact Line @VRTwinS or call 099-449-5262

4. How can I change my address / phone number?

Click on “My Profile” > Setting > Address

After-sales service

Visit Returns & refunds policy